Is Norton Symantec Antispyware a Scam? Is It Safe to Install? Any Complaints?
There have been complaints filed against this product on consumer complaints websites. Customers have reported unauthorized charges on their credit cards. Please use your discretion if you should decide to purchase this software.
Customers have also reported that this software have failed to detect some of the viruses on their systems.
However, based on customer feedback and the personal experience of one of our reviewers (who has been using this product for the past 3 years), Norton Antispyware is safe to install.
-Norton Antivirus is certified by both West Coast Labs (check here) and Virus Bulletin (check here – Symantec Antivirus is halfway down the page), both being highly respected companies that tests and certifies malware removal software in accordance very stringent standards.
-AV Comparatives, another renowned and highly-regarded independent tester of malware removal software, found Symantec Antivirus to have a whopping 98.4% malware detection rate and a scanning speed of 17.2 Mb/s (which is the second fastest of all software they’ve tested). Norton Antispyware was awarded the AV Comparatives Advanced+ Award, which is the highest-level award that can be earned. (see the pdf report here.).
-This software is updated extremely frequently – at the average rate of 233 updates per day since the start of year 2009, according to AV-Test.org (see here).
-Many consumer have reported that version 2009 is a vast improvement as compared to previous versions. Even consumers who “used to hate” Norton Symantec have said very good things about the 2009 version (having given the software another shot for whatever reasons). As for version 2010, it’s too early to hear anything from consumers yet, but reputed reviewers like CNET are saying that the 2010 version is either as good or better than the 2009 version.
-Some consumers complain that this software fails to catch some of the viruses that have infected their machines, and that it sometimes exhibits “false positives” – i.e. identifying “threats” that are actually harmless.
-Many consumers complain about the software being resource-intensive and that it slows down their systems. For this reason we would suggest that you schedule this software to run during times when you’re not at the computer.
Customer Feedback / Comments: (Note: Version 2010 is too new for consumer feedback to appear around the net. The following are comments directed at version 2009.)
“Norton 2009 has been completely changed. The 2009 version is under 6MB total memory usage, it has streaming updates, performs tasks when PC is idle, and it’s effective at catch trojans, spyware, etc before they infect your system.” — Actual Consumer Comments from Download[dot]com
“Excellent product loads very fast…Almost totally automatic…Blocks attacks lets you know with little display which then goes away. Scans when computer is on and not being used for (var) length of time = idle time scan.” — Actual Consumer Comments from Download[dot]com
“The 2009 version of Norton Antivirus is a major pain to use. The automatic weekly scheduler fails on a regular basis. The “solutions” you get from their tech support last a week or two and then the automatic scaninng doesn’t work again.” — Actual Consumer Comments from Amazon[dot]com
“My daughter is an avid surfer and came across the “personal anti-virus” virus yesterday. It made it through the filters and Norton is unable to delete all instances from my computer. It has infected enough area’s that the computer is almost unusable.” — Actual Consumer Comments from Amazon[dot]com
“After trying Kapersky 09, Trend Micro 09, Webroot W/Virus 6.0, F-Prot, AVG, AVAST and Norton 09. I am extremely impressed with Norton 09! It’s the only one I have stayed with.” — Actual Consumer Comments from Amazon[dot]com
“Overall a very unobtrusive and fast product.” — Actual Consumer Comments from Amazon[dot]com
“The interface is clean and easy to follow…It uses very little of system resources and has a graph on the interface you can use to monitor the resources. It scans incoming email. It’s different from the Norton I remembered from 5 years ago which was bloated and slow…So far so good.” — Actual Consumer Comments from Amazon[dot]com
“I’ve used Norton Antivirus before in previous years and didn’t like it much. Didn’t find it particularly user friendly. This 2009 version is vastly improved. It loaded very easily, and has run simply and very well. It alerts me when ever there is an attempted atack or I’ve tried downloading something that comtains a threat. I am very pleased with this.” — Actual Consumer Comments from Amazon[dot]com
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