Is Trend Micro Antivirus a Scam? Is Trend Micro Antivirus Safe to Install? Any Complaints?
Although there’s no indication that Trend Micro Antivirus is not safe to install, many complaints have been filed against both the product itself and the product’s company. Below are excerpts of some of those complaints:
“I too have had a problem cancelling the auto renewal with Trend Micro, it is a big run around scheme. If you do not catch the auto-renewal quickly, you will have difficulty getting rid of the charges.” — Actual Consumer Comments from RipoffReport[dot]com
“I have a folder full of redirects and phone calls made to collect my refund on a program that I was unable to install. I have made inquiries to every dept they said and spoke with more than several “representatives” who promised to direct deposit my refund in my checking account.” — Actual Consumer Comments from RipoffReport[dot]com
“Trend micro billed my creditcard 4 times in 6 months for the same service. I have spent countless hours on the phone trying to resolve this. No luck” — Actual Consumer Comments from RipoffReport[dot]com
“It’s totally their word against mine. I’m college educated and know how to follow directions. I clearly follwed the terms of the rebate, but now Trend Micro does not want to fufill it’s side of the bargain. This is the last time I ever purchase a Trend Micro product.” — Actual Consumer Comments from RipoffReport[dot]com
“I took the computer to a Dell authorized service center. The technician found 75 viruses on my computer. He said PC-cillin did not protect my computer at all. I would like to speak to someone about having my service costs refunded as well as the price I paid for subscribing to PC-Cillin for 18 months. Here is what the company told me in reply: ‘Our license agreement does not allow us to provide compensation for consequential damages.’” — Actual Consumer Comments from Complaints[dot]com
“I purchased Trend Micro’s AntiVirus 2008 from Best Buy. Due to incompatibility issues I could not use it. Best Buy does not offer a refund for opened software so I contacted Trend Micro and asked how to get a refund directly from them, but they emailed me back telling me that they are ‘bound to comply with the retail store policies.’” — Actual Consumer Comments from Complaints[dot]com
“I received a charge on my BOA credit card for 86.35 on 4/19/09. I did not purchase or authorize any purchase on that date and wish to be credited for that amount.” — Actual Consumer Comments from ComplaintsBoard[dot]com
Moreover, the Better Business Bureau has assigned low ratings to Trend Micro Inc. (click here for details).
Due to the generally negative feedback we have found regarding this product, we cannot recommend it to you at this time. You can find more consumer comments in the “Customer Feedback” section below.
-Trend Micro Antivirus is West Coast Labs certified. West Coast Labs is a highly renowned tester of malware removal software (see details here).
-A free 30-day trial is available for download from the merchant website.
-This product hasn’t received very favorable feedback from consumers – please see actual customer comments below.
Customer Feedback / Comments:
“The old version worked great with Vista, but then it expired. The new version installs but will not open/run. After hours of online chatting with customer service (since if you call the phone number it tells you to go online and hangs up on you–3 different numbers) I got nowhere. Beware, it’s a real time-waster. Go with something else” — Actual Consumer Comments from Amazon[dot]com
“Trend Micro AntiVirus came pre-installed on my computer. The trial had not even run out when my IE and all other internet related programs through Windows stopped working” — Actual Consumer Comments from Download[dot]com
“Once installed, it never goes away. Will slow your system way down with un-needed testing…You cannot uninstall this software. Tried it, decided I didn’t like the way it slowed my system down and tried to uninstall.” — Actual Consumer Comments from Download[dot]com
“A person needs a antivirus and antispyware that does work in the back ground and does Not stop you from working online!!!!!!!” — Actual Consumer Comments from Download[dot]com
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Trend Micro Inc. at TrendMicro[dot]com
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